The YMCA of Greater Grand Rapids is dedicated to constantly improving our communication with members.  In our effort to fulfill our mission to make the YMCA a place that is welcoming for all, we’ve sought members’ thoughts about what we do and how we do it in many ways: through our annual member satisfaction survey, through a study (conducted by a research class at GVSU) which deployed “mystery members” into our branches much the way many businesses employ “mystery shoppers”— to find out more about how well we are doing are jobs, and through focus groups that helped pinpoint how we can better serve members. 

In short, what you have to say to us matters.

In the interest of further improving communications, we recently renovated this website.  Our goal is for this site to serve as a place where you can always access updated schedules for the gym, pool, and group exercise classes for all branch locations.  Classes are listed either by branch or by class type (fitness, aquatics, etc.).  This increases the opportunity for you to take advantage of the wide variety of offerings at any branch.  Through our surveys we know that many members use the facilities at more than one branch.  The renovations to our website should make it easy to access information about any branch or program, whether you are interested in our newer arts and humanities, dance and music classes, or our more traditional fitness and swim classes.

If you have any questions about the website, please feel free to call us at (616) 855-9600 or email us at information@grymca.org.