All Your Questions Answered!

To make things a little easier for you, we have compiled some of the most frequently asked questions. If your question is not on here, please don’t hesitate to call us!

Questions About Financial Aid

General Questions

Questions About Camp

Answers About Financial Aid

Q: Is financial aid available?
A: Yes, detailed information is available here. Financial aid can not be used in combination with other discounts, coupons or promotional offers.
Q: How much financial aid can I receive?
A: The amount of aid is determined by a sliding scale based upon family size and income. The amount of aid will range from 0% to 65%. You will be responsible for a portion of your fees. Your minimum payment for summer camp will be $75 or 35%, whichever is greater. You are also encouraged to have your child become involved in the candy sale to help pay for camp fees.
Q: If I had financial aid last year, do I need to reapply?
A: Yes, all financial aid is valid through the calendar year.
Q: Do I need to provide proof of income?
A: Yes, you will need to include the first page of your current tax return as wll as all other types of income including food stamps,DHS, and disability.
Q: What if I have not completed my taxes yet?
A: You may turn in documentation as soon as you have completed your taxes. Please be sure to indicate your child’s name and the camp your child is registered for.

General Answers

Q: Where are your gym / aquatic / group exercise schedules located?
A: On each branch page.
Q: What are your hours?
A: Listed on each branch page
Q: What are your membership rates/joining fee?
A: See our membership rates and joining fees here.
Q: How many people can constitute a family membership?
A: One or two adults and their dependents living in the same household, all who consider themselves a family
Q: I am not a member.  Can I use your facility(ies)?
A: Come on in with a member and purchase a guest pass. It is the easiest way to check out the branches. However, many of our programs are open to everyone.
Q: How do I get a guest pass?
A: You may purchase guest passes at the front desk.
Q: How do I cancel my account or put my membership on hold?
A: Contact our membership department.
Q: Which locations have lap swimming and what are the hours?
A: Posted on the websites.
Q: Where are you located?
A: See map.
Q: How do I go about getting a personal trainer?
A: Call the fitness director.
Q: Can non-members attend group exercise classes?
A: Yes. Non-members can join classes but will be charged a different fee. Y members get the best rates and many of our classes are members only.
Q: How do I register for classes listed in your spring/summer/winter/fall catalog?
A: Online now
Q: When is your farmer’s market?
A: Thursdays May-October from 3-6 pm in the David D. Hunting parking lot.
Q: Can rent your facility for events / parties?
A: Yes, contact the front desk of the facility you would like to rent.

Answers About Camp

Q: Where can I find answers to my questions about Camp?
A: All questions about camp are answered here in our camp section.

FAQ

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For questions about donations and ways to support the Y, contact the YMCA Development Department: 616.855.9683