Member comments from our comment box . . .Answered!
General Facility
Comment: Please open 9:00am Sunday November to May.
Staff Response: The YMCA provides the David D Hunting YMCA for your use on Sunday mornings. Because of the demographics of each community not all branches observe the same hours.
Comment: Why do TV’s have WOTV from Kalamazoo for ABC instead of WZZM GR? We want local news and shows please.
Staff Response: Thank you for the comment, Direct TV has resolved this issue.
Comment: Sauna is too cool. When the door opens and closes all the hot air goes out.
Staff Response: We will continue to monitor the adjustments in the sauna.
Comment: Hours need to be longer on Saturdays. Only being open until 6pm is crazy! You should be open until 9 or 9:30pm.
Staff Response: Thank you, the YMCA continues to pay attention to the needs of our community and the association and has been watching gate usage and comments such as this one.
Comment: Your Y staff ROCK! They are always super friendly at the sign-in desk. Are always positive and hard-working. Do not act inconvenienced.
Staff Response: Thanks. We had the opportunity to hire the best of the best when we opened this facility and are very proud of our entire staff team. We chose those who were dedicated to a great member experience, and as you can see we have found the right team!
Comment: It would be nice if children were required to use the family locker rooms making the others Adult Only. The Grand Haven YMCA has Adults Only locker rooms, considering current events, it might be a good idea.
Staff Response: Thanks for your comment. Currently our family locker rooms are available for all to use, not just children and family. We do ask that families only have children of the same gender with them in the locker rooms.
Comment: Very nice facility.
Staff Response: Thank you.
Comment: Everything is great!
Staff Response: Thank you!
Comment: It is my understanding that the Men’s locker room is for those 18+ years. This needs to be posted and enforced.
Staff Response: Thanks for your comment. Currently our locker rooms are available for all to use, not adults. We do ask that families only have children of the same gender with them in the locker rooms.
Membership
Comment: Please let the members scan their own cards. You are spreading germs all over the place touching others cards.
Staff Response: Thank you for the suggestion. Although your suggestion is helpful and you are more than welcome to request to scan your own card, the success of our system is dependent on the staff scanning your card. If you ever have any messages on your account that we need to communicate to you in person we need to scan your card, read the message to you, and then follow up to ensure you have a positive member experience. You will however, find a number of locations throughout our facility where we provide antibacterial soap and lotion for your use. Feel free to use it if you have personal concerns!
Aquatics
Comment: Thank you for adding the class on Friday – the Cardio Mix after the Arthritis class (in the pool). Thanks.
Staff Response: Glad to hear that you are pleased with this change. We do have several other new classes that have been added into the schedule that you may be interested in as well. Check the new pool schedule starting January 8 for all of these exciting changes!!
Health and Wellness
Comment: Please include straight bars and weights in lifting area. It’s the only thing missing. People are using the curl bar as a straight bar and risking injury. 2012 budget?
Staff Response: Thank you for your comment. Our members safety is of the utmost importance to us. We have 8 straight bars (two on the squat racks and 6 on the benches). We have a variety of dumbbells from 5-100lbs along with plates that vary from 2.5, 5 , 10, 25, 35, and 45lbs.
Comment: The strength training machine (Cybex) weight stickers fall off. Can they be replaced with something durable?
Staff Response: We just recently replaced all of the stickers that were missing. Please let us know if this continues to be an issue
Comment: Track is a nightmare on Sunday. Kids are goofing around laying on the track. Someone is going to get plowed down – them not me! It’s like this every Sunday!
Staff Response: Thank you for your comment. This will be conveyed to the health and wellness staff and we will more closely monitor this throughout the week.
Comment: You have the best personal trainers!
Staff Response: Thank you for your comment!
Comment: May we please have a fan by the cardio equipment.
Staff Response: Thank you for your comment; unfortunately we will not be adding fans anywhere in our facility. We will continue to monitor the temperature of different areas to provide our members with a positive experience when working out.
Comment: Can you somehow keep people from roaming the track the wrong way in street clothes? Its 5pm and hard to run!
Staff Response: Thank you for your feedback. We will try to pay closer attention to this issue as our membership grows in the month of January.
Goup Exercise
Comment: Please consider keeping the noon class (Hour Of Power). I travel 5 minutes from work for the class and may have to travel to downtown instead. I don’t want to make the 15 minute travel.
Staff Response: Thank you for your recommendation. We are continuing to monitor our Group Exercise schedule and appreciate your feedback.
Comment: Love the mix of Zumba 3 times a week and Cardio Sculpt/Hour of Power at the 9:30am M-F time slot. It’s a well-rounded work out plan!
Staff Response: Thank you for your comment. We put a lot of time and effort into taking a lot of those details into consideration when creating our Group Exercise schedules.
Comment: Can we have more evening spin classes? I can never get into the 5:30pm Tuesday class because it’s always full!
Staff Response: On the new January schedule we have two evening spinning classes on Monday and Wednesday and 1 evening class on Tuesday and Thursday. We hope the addition of these classes will provide more opportunities for all of our members interested in spinning.
Comment: Spin bikes need service. 1. Many are not level 2. Make clicking noises when pedaling 3. Chains are not tight
Staff Response: Thank you. We are currently working on preventative maintainence for these problems.
Comment: Would love weight-related class (Hour of Power) in early mornings. Loved the early AM class on Thanksgiving.
Staff Response: Our Total Body Sculpt class on Wednesdays at 5:15am would be a great choice for you to get a great workout in :)
Comment: More Cardio Sculpt at 9:30 am. ITS ALL ZUMBA!
Staff Response: Thank you for your comment. We will continue to evaluate our Group Exercise schedule.
Comment: More Senior classes at low intensity please.
Staff Response: With our new schedule starting on the 8th of January we have an Active-Older-Adults class at 8:15am on Mondays and Wednesdays. These are great starter classes and provide a more “low impact” workout for those just beginning.
Comment: I sincerely enjoy the 3-2-1 spin/classes. Please offer more!
Staff Response: Thank you for your comment.
Comment: No one in Ageless Athletes has kids. Move their class to 8:00 am and have 9:00 am classes for us moms!
Staff Response: Thank you for your comment. We will continue to evaluate our Group Exercise schedule.
Comment: 9:00 am classes please.
Staff Response: On our new January schedule we have a 9:00 AM class every day of the week :) Check it out!
Comment: Please change the way you sign up for spin. People sign up and then don’t show up.
Staff Response: We are re-evaluating the current sign up process. Please look for changes soon.
Comment: Please add more Zumba classes in the evening.
Staff Response: In January we have evening Zumba classes on Tuesday and Thursday night :)
Comment: Zumba classes are packed. Please add more on the next schedule! I love them!
Staff Response: We have 7 Zumba classes on the new January schedule that starts January 8th. Check it out!
Comment: Since you only have core classes in the morning, is there any way you can have a core video set up so it can be done at any time?
Staff Response: We do not have TVs in the Group Exercise room therefore this would not be an option at this point.
Comment: I would love more later evening yoga classes.
Staff Response: Thank you for your comment
Comment: Would it be possible to add a STEP aerobics class to the AM schedule (8-10am)? I love Zumba but love step too!
Staff Response: On January 10th a 5:15 AM step class will begin :)
Comment: The Zumba instructor should be more prepared and face the mirrors so we can learn more.
Staff Response: We are asking our Zumba instructors to teach along the window to fit more members in the class and so all participants can see the instructor.
Comment: It’d be nice to have Yoga here in the mornings. I have to drive all the way to DDH Tuesdays and Thursdays just for yoga.
Staff Response: Thank you for your comment.
Comment: Please keep ageless athletes at least at 8:00 am.
Staff Response: We have Active Older Adults class that begins January 8th at 8:15 AM on Mondays and Wednesdays.
Comment: The Zumba instructor was awesome. I got such a good workout!
Staff Response: Thank you!
Comment: Have additional spin class on Tuesday evening.
Staff Response: We have added more Spin classes throughout the week starting on our January 8th schedule.
Comment: Please have a 9:00 Am and 1:00 PM start time for exercise class.
Staff Response: We have classes starting at 9:00 AM every day of the week on our new January schedule. Check it out! :)
Comment: More Tuesday daytime classes.
Staff Response: Thank you for your comment
Comment: Would love to see a 5:30pm Tuesday Pilates class!
Staff Response: We will continue to evaluate the Group Exercise schedule.
Comment: Have you considered a Zumba Gold class for those over 50?
Staff Response: We have considered this; however at this time have decided that we will not be offering that particular class for our members in the month of January.
Comment: You Zumba instructor is a fantastic instructor. She is fun to watch, encouraging for all fitness levels and made this 50+ year old woman feel welcome. I left wanting to keep coming!
Staff Response: This is the experience we try to create with all of our members! Thank you for taking the time to let us know this positive feedback.
Comment: How about a mom and baby workout class in the morning. Use your baby as a weight, bond with your baby and meet other moms.
Staff Response: Thank you for the recommendation. If there is a large enough number of our members that are interested in a class like this we will discuss this further. Thanks again :)
Comment: Add more spin classes.
Staff Response: We have added more spin classes that have already started! Check out our new schedule that started January 8th.
Comment: More evening Yoga classes.
Staff Response: Thank you for your comment. We will continue to monitor the Group Exercise Schedule.
Comment: Not happy with start of 9:00 am instead of 9:30 am on exercise classes.
Staff Response: We appreciate your honesty. This decision was based on the large amount of feedback that we received over the past few months on what our members wanted. We will continue to monitor the Group Exercise Schedule
Comment: I would like the Cardio Sculpt to stay at 9:30am start time. The new time interferes with my work! This is my favorite class!
Staff Response: Thank you for the feedback. We made the decision to change the start times based on the amount of feedback we have received from other members wanting the class to start earlier. We will continue to monitor this.
Comment: I am unhappy with the group exercise classes being pushed up an hour. The Zumba class is fully attended and we are use to the time slot. It would be better if not so far to cut into the entire morning.
Staff Response: Part of the reasoning to push some of our classes back was based on a number of factors. 1. Member requests 2. Being able to provide more classes throughout the day 3. more structure 4. Winter traveling in the snow
KidZone
Comment: Friday afternoon day care would help M/W/F workouts to keep a routine.
Staff Response: Thank you for your feedback. We are always interested in hearing what our members would like to see from our Kid Zone. Our current hours of operation align with the other branches in our association but we will most certainly take this into consideration. Thank you.
Activity Center
Comment: The game room needs one decent pool cue. We played with the rubber end.
Staff Response: Thanks for the comment. We are working on getting more pool sticks…ones that don’t break so easily. :)
Sports
Comment: Need basketball teams for middle school age for winter.
Staff Response: Thanks for the suggestion. We are offering a 7th and 8th grade basketball league during Winter 1 and 2. Please ask the Membership Desk for more details.
Comment: The front desk needs more girls basketballs.
Staff Response: Thanks! We will be ordering more women’s basketballs after the new year.
Maintenance
Comment: Would like hooks in bathroom stalls (Women’s) to hang purse, walkman, water bottle, etc. Thanks!
Staff Response: Thank you for your comment. We can look into possible locations for hooks in bathroom stalls.
Comment: The water is frequently cold in the family lockers ever since we joined. For the money I pay, it is not acceptable.
Staff Response: We understand your frustration and are currently working with the building engineer on correct this matter.
Comment: There is no soap in the second shower in the ladies locker room. Also, there has been hair on the floor for 4 days. PLEASE CLEAN!
Staff Response: Thanks for your comment. Soap dispensers are filled throughout the day. We will certainly continue to monitor the hair on the floor and clean more frequent if needed.
Comment: Please get shaving cream in the Men’s locker room.
Staff Response: Thanks for your comment. At this time we will not be providing shaving cream.
Comment: Please fix the sauna door.
Staff Response: Thanks for your comment. We will certainly look at making corrections to the door if needed.
Comment: Please have shaving cream in the Men’s locker room.
Staff Response: Thank you for the suggestion but at this time we will not be providing shaving cream.
Comment: Need Kleenex in the locker rooms.
Staff Response: Thank you for your comment. We can certainly put kleenex in men’s and women’s locker rooms.
Comment: Showers vary in heat – often freezing cold!
Staff Response: Thank you for your patience. The hot water problem in the men’s and women’s showers has been fixed!
Comment: Need bench seats in the changing area in the Women’s locker room.
Staff Response: Thank you for your comments. At this time we will not be providing benches.
Comment: All lockers should have locks off and cleaned out. Lockers at the top of the stairs have water bottles in them for days and towels just left. We cannot use these because they look like they are being used. There are not enough lockers at the top of the stairs.
Staff Response: Facility staff should be doing this nightly. We will make sure to monitor this much closer!
Thanks for the comments!