Member comments from our comment box . . .Answered!
General Facility
Comment: We were here two days in a row and LOVE the upbeat music. Great for working out!:)
Staff Response: Thank you! We have tried to change our music throughout the day for our members! Glad we got it right for you!
Comment: I love it here!
Staff Response: Thank you! The main responsibility of your Y staff team is to provide an excellent member experience!
Membership
Comment: Please sell flip flops/shower shoes for people who forget.
Staff Response: Thanks for that suggestion. We will look into some pricing for those.
Comment: I came in for a tour of the facility and what an amzing facility it is! Your staff was awesome! The facility was great! I will become a member soon!:)
Staff Response: Woot! Great to hear, can’t wait to see you in here.
Comment: The tour I had was great and a wonderful eperience of what is offered at the Y along with what benefits me!
Staff Response: Thanks for the compliment; we look forward to seeing you here!
Comment: I am severly disappointed in my experience at this Y. Every time I have walked through these doors has been a bad experience. Your staff is rude (not instructors) and you continue to be disrespectful of the yoga classes. Every class has been interrupted or disturbed. Also, a 45 minute class is not enough time.
Staff Response: We strive for the very best in member experience! I will make sure that our staff greet you and make you feel at home. As an association we are providing 45 minute classes for many reasons. We believe it provides you with an excellent opportunity to work out.
Comment: Please consider opening at 9 or 10 am on Sunday at least in the Winter. There seem to be winter basketball league going onanyways.
Staff Response: Our David D. Hunting Branch is open earlier on Sunday for our members. Our leagues are help in the evening, the building hosts a church service in the morning.
Comment: Your staff are great! Very caring, 2 different staff asked how I was doing after an injury a week ago. Thank you!
Staff Response: Great, I’m glad you are back!
Aquatics
Comment: The whirlpool was very cold water when I was getting into it.
Staff Response: Thank you for your comment. The spa is kept at 101 degrees, and we monitor this daily to be sure that we are keeping it at a consistent temperature.
Comment: The air temperature in the pool area is WAY TOO HOT! It used to be 86 degrees which was fine but now it’s 91 degrees. How are life guards able to stay alert?
Staff Response: Thank you for your comment. The spa is kept at 101 degrees, and we monitor this daily to be sure that we are keeping it at a consistent temperature.
Comment: Windows to the pool area should be blocked or frosted so people in the sitting area can’t watch and make people who are swimming uncomfortable. Plus having random people who are not in swim suits just staring at you and your kids is creepy and uncomfortable for us parents.
Staff Response: Thank you for your comment.
Health and Wellness
Comment: Fans by treadmills please!
Staff Response: Unfortunately, we will not be placing fans ou on the floor. With this being said, our Cybex treadmills on the end do have fans on them :)
Comment: Need more express.net bikes, preferably in the adult-only area. With all the home schoolers there are not enough bikes for the adults and children with only two bikes.
Staff Response: Thank you for your comment. We will continue to evaluate needs of how they will benefit our members.
Comment: Please tell the people upstairs lifting weights not to drop them. They should go lighter if they cannot handle it.
Staff Response: We appreciate your feedback. This will be addressed with staff members. Not only is it dangerous for others around the area but it places extra wear on the dumbbells themselves.
Comment: More leg press, falf press, decline bench, stair climbers?
Staff Response: We will continue to monitor facility usage and evaluate needs. Also, feel free to ask the nearest wellness coach on what other exercises you can do to work the same muscles as some of the machines you listed.
Comment: No one is ever waiting for the cardio equipment. Can the 30 minute program limit be extended?
Staff Response: We do have the Cybex treadmills set at the end for 60 minutes :)
Comment: We love to see the Fuse channel go. Every time I come sexy videos are on, Lady Gga’s are a mockery of religion and soft porn we couldn’t believe what we were seeing we were on machines it was showing on a treadmill horribly perverted. Wish you had CMT channel.
Staff Response: Thank you for your feedback. We try to have a bariety of channels that caterer to all of our members. This is a music channel that you can choose to watch or change. There are also many other options to pick from.
Comment: Please add double the number of Cybex circuit training machines. It’s too packed with only one machine per muscle group.
Staff Response: Thank you for your suggestion. At this time it is not possible to have two of every machine as we do not have enough room on the 2nd floor.
Comment: It appears you do not monitor your rule about hildren under 10 not being able to be upstairs unattended. There wre numerous children clowning around outside the Group Exercise room during Zumba at 7:30pm on tuesday. This is very distracting when the instructor teaches the class facing the window and unsafe for the kids and walkers and runners on the track. Can you enforce your rules?!
Staff Comment: Thank you for your feedback. We have addressed this situation with our staff and will continue to do so as we have noticed this is an area that we can improve in.
Comment: Need separate towels to use for cleaning machines. Using the towels that we work out with is gross.
Staff Response: thank you for your feedback. We can ressure you that all twels are cleaned with bleach and detergent.
Goup Exercise
Comment: Need more 5lb weights in workout classroom.
Staff Response: Thank you for your feedback.
Comment: I would really like to see the aerobic classes to stay at 9:30am. I drop my daughter at school at 9:00am and can’t make it before 9:10am. Thanks!
Staff Response: We also have classes that start at 10:00am, 11:00am and 12:00pm throughout the week. The classes range from Pilates, cardio dance, core strength, yoga, total body sculpt, Zumba, and studio cycling.
Comment: Drove all the way here for Zumba and it was full. Waste of time.
Staff Response: I apologize for this inconvenience. January is our busiest month and Zumba is a first come first serve class. We have a variety of Zumba classes throughout the week from the morning hours to nighttime hours.
Comment: We love X-fit for beginners in the early morning or evening!
Staff Response: X-fit is an advanced class; however the instructor is equipped to make modifications to every exercise they complete in the class. If you would like to try a class, see the front desk. I think you will be pleasantly surprised.
Comment: TRX classes please!
Staff Response: Thank you for your feedback. We do have a TRX available and our peronal trainers are able to instruct you in different exercises that address your entire body.
Comment: I don’t care for the new times of the Total Body Sculpt and Cardio Sculpt on Mondays and Wednesdays to 9:00am. I have three young kids and need to be there by 8:45am to even get a spot! This 1/2 earlier start time will be difficult to do now.
Staff Response: Thank you for your comment. We will continue to evaluate the Group Exercise Schedule and monitor what are members are looking for.
Comment: I am very disappointed that Friday morning start fitness class cancelled. People just joining in January need that! There are too many advanced classes.
Staff Response: We have added the Friday morning starter fitness class back onto the schedule :) Check it out!
Comment: Please move hand weights out of classroom. SUPER annoying when folks bust into yoga class for weights.
Staff Response: Thank you for you comment. We have addressed the situation.
Comment: We are being pushed out of the 8:15 am class to early by the next class.
Staff Response: Thank you for your feedback. Our class schedule is very tight. We will address starting and ending in a more timely fashion.
Comment: Please add another Spin on Sunday ASAP. I realize in a few weeks some people will die off but in the but in the meantime the sign up sheet is completely full including 8 alternates before every 24 hours in advance.
Staff Response: Thank you for your feedback we have begun adding specialty spin classes on at least on Sunday per month. At this time we are unable to add additional classes beyond that.
Comment: Would like Pilates on Tuesdays at 5:30pm.
Staff Response: Thank you for the suggestion.
Comment: Zumba classes are way too crowded. More class times please!
Staff Respnse: Thank you, as our membership continues to grow so will our ability to add classes.
Comment: The group exercise room is too hot first thing in the morning. Could someone dial it down at night before closing?
Staff Response: Thank you for bringing this to our attention.
Comment: Love the 9:00am group class start time. Could you add 5 minutes to the end of Cardio Sculpt for stretching?
Staff Response: We are unable to add time to the end of class. However, you are welcome to use the soft fitness area for this very purpose.
Comment: Zumba instructor is great! She brings extra to the class and is a great motivator!
Staff Response: Thank you! We agree that our teaching team is very talented!
Comment: I understand having a signup sheet for Zumba on Tuesday nights is difficult but letting 58 people cram into that small room is irresponsible and a safety hazard. You need to offer more Zumba classes in the evening for the first 3-4 months of the year at a minimum!
Staff Response: Thank you for your feedback. We are comitted to providing a safe experience for our growing membership population that is so excited about fitness. Capacity will be enforced.
Comment: What about evening Pilates classes?
Staff Response: Thank you for the suggestion.
Comment: I do not enjoy facing the window in the Zumba class especially with so many in the room. We need the mirrors to see the instructor when others block a direct view.
Staff Response: Instructors have been asked to teach the length of the room to accommodate a larger crowd and take better advantage of the space.
Comment: Just wanted to rave about the Yoga on Saturday and Total Body Sculpt on Tuesdays! Would love to see more of these instructors and classes!
Staff Response: Thank you for your feedback, we agree that our team of instructors is phenomenal!
Comment: Please add a step class in the morning or afternoon.
Staff Response: Thank you for the suggestion.
Comment: Can you space out the start times for the morning classes. Cardio Sculpt has to start 5 minutes late because the AOA class gets out when Cardio Sculpt is supposed to start so we lose class time. Not Cool.
Staff Response: Thank you for your feedback. We realize that the time frames on our schedule are tight but have confidence that our team can and will accommodate as necessary.
Youth and Family Proramming
Comment: Please add more pickle ball time
Staff Response: Thank you for your comment. Currently the evenings are very busy with programs and many members playing basketball in the gym. As we enter Spring and Summer we will do our best to add additional pickle ball times.
Comment: Pickle ball time is so short! When the nets and rims are not up our time is even less. Either have them set up or more time please.
Staff Response: Thanks for your feedback. I will work with the activity center staff to get the nets set up as quick as possible. However, sometimes our programs run back to back and we have to wait until one program is finished before we can get on the court.
Comment: Please have the pickle ball nets set up when pickle ball is scheduled.
Staff Response: Thanks for the suggestion. Please see previous response.
Activity Center
Comment: The activity center NEEDS more ping pong balls.
Staff Response: There should be plenty of ping pong balls in there now! Check it out.
Cafe
Comment: I think you should get a snack vending machine.
Staff Response: Thanks for the feedback! We have a cafe you are more than welcome to purchase items from. As part of our commitment to the community we are focused on strengthening our community through healthy living. As a resule at this location we want to provide you with healthy alternatives and we believe snack machines often limit those healthy choices.
Comment: Strong, greasy food smell wafting upstairs today was sickening.
Staff Response: I am sorry to hear that. It is unusual that you smelled grease as none of the food cooked at the café involves grease? I apologize for your discomfort, but there may be times throughout the day that the smells from our café may wonder upstairs.
Comment: Free coffee in the locker area would be nice. Many women work out early and coffee shop does not open until 10. Grandville Y offers this and many people enjoy having coffee while getting ready.
Staff Response: Thanks for the suggestion. We will keep that in mind.
Sports
Comment: Need basketball teams for middle school age for winter.
Staff Response: Thanks for the suggestion. We are offering a 7th and 8th grade basketball league during Winter 1 and 2. Please ask the Membership Desk for more details.
Comment: The front desk needs more girls basketballs.
Staff Response: Thanks! We will be ordering more women’s basketballs after the new year.
Maintenance
Comment: Great job to the maintenance crew! Hot water for the Men’s showers are finally working! Thanks!
Staff Response: Thank you for the wonderful comment!
Comment: Great job on the new water heater! It’s a real improvement.
Staff Response: Thank you for the wonderful comment!
Comment: Please put a few more hooks in the lockers. By the time I put my coat, shirt, pants, and sweater on a hook my tie ends up on my wet shoes (not good for silk ties). Just 2 more hooks per locker would be great!
Staff Response: We will look into the possibility of placing more hooks in the Men’s locker room.
Comment: A bench instead of a chair in the family bathroom would be helpful when getting multiple kids changed after swimming.
Staff Response: Thanks for your comment. At this time we will not be placing a bench in the family locker rooms.
Comment: Please put different soap in the Men’s showers.
Staff Response: Thank you for your comment. As of now, we are required to use only certain products from our vendor.
Comment: Please put a towel barrel in the Women’s locker room by the showers so that towels won’t be left in the showers.
Staff Response: At this time we will not be placing a barrel by the women’s showers. Please seek out the two towel drops near the entrance of the Women’s locker room.
Comment: Please put a sign up in the Locker rooms to put towels in bins. Towels are all over the floor in the Men’s Locker Room. Many of us have seen this.
Staff Response: Thank you for your comment. Our facility staff is scheduled on the hor to walk through locker rooms for cleanliness. Please let us know if you find the locker room is remaining dirty.
Comment: Please add weather strips to the sauna door. The heater is working overtime.
Staff Response: We are currently working with a contractor to resolve this issue of the door.
Comment: The game room needs one decent pool cue. We played with the rubber end.
Staff Response: Thanks for the comment. We are working on getting more pool sticks…ones that don’t break so easily. :)
Comment: Please add more lockers upstairs!
Staff Response: Thanks for your comment. At this time we will not be adding more lockers in wellness.
Comment: It would be nice to have benches in the women’s changing room in the locker room.
Staff Response: Thanks for your comment. At this time we will not be adding benches.
Comment: We NEED hooks on the back of the bathroom stall doors in the ladies locker room.
Staff Response: We will be adding hooks to each of the bathroom doors. Keep your eye out for them soon!
Comment: Thank you for the hooks in the shower!
Staff Response: You are very welcome!
Comment: A flap is definitely needed for the DRY sauna. There is a LOT of heat loss.
Staff Response: We have just added a threshold to the bottom of the door to control heat loss. Thank you for bringing that to our attention!
Comment: Sauna door leaks. Sauna is not very hot. People are coming into the sauna with sports shoes on.
Staff Response: We have just added a threshold to the bottom of the door to control heat loss. Thank you for bringing that to our attention!
Comment: Heat needs to be turned on upstairs. Thanks!
Staff Response: Thanks for your comment. We can look into monitoring heat in the wellness area.
Comment: Please add more mirrors
Staff Response: At this time we will not be adding more mirrors. This may be an option in the future.
Comment: Lockers in the locker room are way too skinny. You can’t fit standard gym bags with clothes in it into the locker.
Staff Response: Thank you for comment.
Comment: It would be useful to have tissues, cue tips, and lotion in the Women’s locker room. Hooks in the toilet stalls would also help for towels while in there. Some type of shelf for sundries in the corner of the shower too please.
Staff Response: We will be adding hooks in the women’s stalls. We are also moving forward on getting shower caddies in the showers. For the personal items we will not be providing.
Comment: It would be helpful to have some kind of towel bin in the immediate locker area other than by the exit. I and other ladies use the dirty towel to stand on while getting ready for a shower. I certainly don’t wish to walk to disposal bin almost nude.
Staff Response: At this time we will not be placing a barrel by the women’s showers. Please seek out the two towel drops near the entrance of the Women’s locker room.
Comment: Family locker room entry window should be frosted so people can’t stare in from the lobby/entry. Privacy for people in bathing suit s and children should be a priority.
Staff Response: The Family locker is designed for privacy in the individual units but open in every other aspect for supervision purposes.
Comment: What is the status of the hot water in the sinks in the Men’s locker room?
Staff Response: We are working with the engineers to make the appropriate adjustments to correct the hot water in the sinks
Thanks for the comments!