Member comments from our comment box . . . Answered!

Membership

Comment: How about a free pass for a day, 3 days, or a week? A promotion to sign up for a year? Or for friends or guests?
Staff Response: These are all great suggestions. In the past we have done periodic free guest passes with the Spartan Stores “Yes” card. We will have to look at your other ideas at an association level. Thank you for the suggestions!

Comment: Please extend Saturday hours. I work until 6:00pm and would love to come after work!
Staff Response: If at any time we are able to make changes with our building hours, we will keep this time in mind. Unfortunately this is currently not an option.

Comment: Awesome people at front desk!
Staff Response: Thank you! We think so too!

Aquatics

Comment: Please have the rules in the swimming area equally enforced. I am new here and the kids have been in the shallow end no problem. Tonight the lifeguard insisted they wear lifejackets. None of the other lifeguards have enforced this.
Staff Response: The addendum to our pool rules outlines the specific requirements for our parents and their swimmers based on their age and capabilities. You can find this posted next to the pool rules and within the family locker room. As the new Aquatics Director, enforcing these rules equally and consistently is a priority. Thank you for bringing that to my attention.

Health and Wellness

Comment: More xbox games like a fight game of boxing.
Staff Response: Thank you for your comment. We have ordered more games for the xbox :)

Comment: In order to help encourage parents to stay with their kids (5-9yrs) in the strive area, I would love if you could add an ARC trainer.
Staff Response: We have added an arc trainer to this area. I hope you find it useful!

Comment: Wellness staff upstairs should greet people when the members come up the stairs.
Staff Response: We have addressed this issue and you should see a noticeable change in the next few weeks. Each wellness coach has been retrained on how to greet those coming up the stairs and those that are working out as well.

Group Exercise

Comment: I would like to have one hour group classes.
Staff Response: Thank you for your suggestion. We offer a variety of fee based programming that are 1 hour in length. Classes that we offer include: XFit, Bootcamp, and speed and agility training.

Comment: Can we please have more 15lb weights in the aerobics room?
Staff Response: Thank you for bringing this to our attention. We will continue to monitor the usage of equipment and what needs we have in the Group Exercise studio!

Comment: Padded bars with more weight varieties requested for the group exercise room.
Staff Response: Thank you for bringing this to our attention. We will continue to monitor the usage of equipment and what needs we have in the Group Exercise studio!

Comment: Please add more group exercise classes. The classes are very full! 4:15pm would be a great time to add! Thank you!
Staff Response: We will address this issue in our new schedule starting September 10th, 2012!

Comment: Please put fans in the group exercise room. It is very hot in there!
Staff Response: Unfortunately we will not be adding fans to any room in our facility however we will review our temperature settings to ensure they are at a satisfactory level.

Comment: Hoping you offer Will Power and grace and it is not fee based.
Staff Response: WillPower and grace will be offered in the Fall session of classes however it will be a fee based class. Keep an eye out for it on our website http://www.grymca.org!

Comment: Seems like every time us regulars get into a routine, you change the classes or instructors or make things fee based.
Staff Response: We apologize for the inconvenience. We make necessary changes to the Group Exercise schedules as we receive feedback from our members and identify member needs.

Comment: Please add more Zumba classes.
Staff Response: Currently we offer at least one Zumba classes every day of the week. What days and times are you looking for specifically?

Comment: For the Zumba class, the instructors should have a microphone and tell you the steps/count.
Staff Response: Thank you for your feedback. Part of the Zumba training allows instructors to choose to use/or not use the microphones. This is consistent with Zumba.

KidZone

Comment: Please more time for kid zone on Fridays.
Staff Response: We are currently evaluating the hours of operations for our KidZone.

Comment: My 9 year old is bored in the Kid Zone. Games are not fun. He requests Mario Cart.
Staff Response: Thank you for your feedback. New games and controllers have recently been purchased for our Wii in the KidZone.

Maintenance

Comment: Whoever cleans this Y does a wonderful job! Everything is always picked up and the floors are beautiful! Thank you so much!
Staff Response: Thank you so much for your compliment!

Comment: I was hoping you put in more soap holders in the family showers.
Staff Response: Certainly!

Comment: I really like the larger shower curtains on the outer Women’s showers. Also, one shower has a nice wire shelf. Can you put this shelf in all the showers? It is helpful and appreciated!
Staff Response: We are working towards wire racks in all shower stalls! Thank you for your patience!