REOPENING FREQUENTLY ASKED QUESTIONS:

FACILITY GUIDELINES & PROCEDURES

Before you first visit to the Y, there are some important things you need to know that are meant to ensure safety and the best possible environment under these conditions:

New Membership Waiver

A completed NEW membership liability waiver will need to be on file prior to re-entry to the YMCA.

Business and Program Transactions

All membership and program business transactions should be conducted online or by phone.

Expect to arrive 10 minutes for Health Screen and Check in

Members will need to scan their own membership card in for a no contact entry. Download the Mobile app for added convenience. • Health screening will be required for all people entering facility. Those entering must pass screening and consent to abide by physical distancing protocols. Screening protocols to include the following questions: - Have you been notified that you have had close contact with a person that has been diagnosed with COVID-19 through a positive test in the last 14 days? - Do you have any of the following symptoms? Dry cough, difficulty breathing or shortness of breath, or diarrhea, chills, or sore throat? - If you have a temperature above 100.4 degrees, you will not be permitted entry to the building until you are symptom free.

Please bring a mask, workout towel, water bottle and yoga mat, if needed.

Temperature checks are just one way we can help ensure the safety of both staff and members. Anyone who tests above 100.4 will not be allowed entry and is asked not return until they are symptom free. Part of our commitment to the health department and to our community is complete these screenings to ensure everyone’s safety.

We are happy to know you feel fine, but if your temperature exceeds the limit of our new policy or if you have any of the symptoms related to the COVID-19 health screen you will not be able to enter our facility until you are symptom free. This policy was enacted to ensure the safety of our staff, members, and community.

Yes, masks are required at all times, including during exercise, for all individuals inside the YMCA facility. As staff, you will see us consistently wearing masks and gloves as appropriate for the role in which the staff member is in. According to the CDC, masks are a primary tool in helping prevent the spread of COVID-19.

All individuals in the YMCA facility are required to wear a mask at all times.

The Y does not provide masks for members.


BRANCH FACILITIES & OPERATIONS

We are still open to children, as we continue to serve families and children in our child care centers and school-age care locations, but as we continue to focus on the safety of our community, we will be limiting our first phase of branch offerings to individual activities only. We are working hard to play our part in limiting group size and encouraging social distancing.

We will do our very best to get you checking in as quickly as possible. However, in order to comply with state guided capacity restrictions, we have implemented designated entry and exit doors to help manage capacity. Additionally, because of the physicality of working out, we have added the additional element of health checks to ensure members that do enter our facility are not showing any signs or symptoms, so that we can help to keep everyone safe and healthy. We may at times need to limit the number of people inside the facility in certain areas. We apologize in advance for any inconvenience this may cause and appreciate your patience and understanding.


AMENITIES & PROGRAMS

  • NEW LIVE Virtual Group Fitness Classes
  • NEW KidZone by reservation only
  • NEW Lap Pools by reservation only
  • NEW Men's & Women's Locker Rooms
  • NEW Showers
  • Personal Training by appointment
  • Massage by appointment
  • Fitness/Wellness Floors
  • Free Weight Area
  • Indoor Track
  • Gymnasium but limited activities. Shooting baskets allowed individually with your own ball. Pick up games, one-on- one are still restricted. No Contact games including volleyball, badminton and pickleball allowed.
  • Outdoor Field Space
  • Restrooms
  • Family Locker Rooms

KidZone will carefully reopen in a phased approach by location. We determined program availability based on our ability to manage group size, maintain social distance, and effectively clean our KidZone area. Reservations are required to use our KidZone. CLICK HERE to reserve your spot! 

NOW OPEN

David D. Hunting YMCA
Visser Family YMCA 
Wolverine Worldwide Family YMCA

 

CLOSED starting November 30, 2020

Mary Free Bed YMCA
SpartanNash YMCA

 

CLOSED UNTIL FURTHER NOTICE

Lowell YMCA

As directed from MDHHS, our YMCA is suspending group fitness classes beginning on Wednesday, November 18. 

Join us VIRTUALLY in one of our Virtual Group Fitness Classes or LIVE virtual group exercise classes available on YouTube Mondays at 9 AM and Wednesdays at 12 PM. More details coming soon!

Reservations will be required for indoor group exercise classes. Visit our website at www.grymca.org/schedules to view.

We have committed to doing our part to help prevent the spread of COVID-19 and protect our staff and members. Through deep consideration, we determined that towels, mats, and community fountains had the potential to increase the risk of spreading the disease. While we understand this may be an inconvenience, we hope you will notice that we have increased our commitment to cleaning and sanitizing our space, so that we can best ensure your safety.

All locker rooms are now available! Restrooms and showers will be open for use. Please be sure you are keeping 6 feet of distance when accessing these lockers and disinfect lockers with the disinfectant wipes provided. Members are also required to bring their own towels. 

Hot tubs, saunas and steam rooms will remain temporarily closed.

While we understand that connecting with others is an integral part of the Y experience, we must also balance that with the need to be safe. We have removed most of the community seating areas and are asking our members to limit their workout time to allow other members to access the facility. This supports our efforts to adhere to the limited capacity requirements and to serve as many members as possible. Members are more than welcome to continue visiting outside of the Y at a safe distance.

The Michigan Department of Health and Human Services (MDHHS) issued a new order on Sunday, November 15, 2020 addressing group activities.  As directed, our YMCA is unable to offer youth and adult sports classes or leagues beginning this week, including those offered Monday, November 16.  

Youth Sports and Dance classes, as well as Youth Soccer Leagues will not be available at this time. All programs are designed to meet the health and safety guidelines provided by our Michigan government and health officials. CLICK HERE to learn more.

School Age Child Care is available and NOW OFFERING Full Day School Age Care for distance learners!

Please see our website for the most up-to-date information on these programs.

Our outdoor playgrounds are temporarily closed at this time.


AQUATICS

With an abundance of caution, we will reopen our pools in phases, allowing members to reserve their swim time. Lap pools are open! Family pools, hot tubs, saunas and steam rooms remain temporarily closed. View our available pools below. 

Lap pools are open by reservation! Reserve your spot here!

David D. Hunting YMCA 
Mary Free Bed YMCA,
Wolverine Worldwide Family YMCA,
SpartanNash YMCA
Visser Family YMCA
Ionia County YMCA 
 

Therapy Pool 
Visser Family YMCA 

Each block of time reserved for swimmers will be followed by a 15 minute break where the lifeguard will clean the high-touch points of the pool area such as door handles and hand rails.

Members are required to wear their mask until they enter the water.  We will have designated spaces on the pool deck for members to keep their towel, mask, and personal items while they swim.

Lanes are to be reserved by members for a block of time. Reservations may be made up to one week in advance.

CLICK HERE to reserve your spot!

Pool reservations designate 45 minutes of pool time per member.

Only one member will be allowed to reserve their spot in the pool at a time. This includes members from the same household.

Please bring your own towel. Members are also welcome to bring any pool equipment that complies with our regular pool policies. 

Members will be allowed to use the kickboards, pull buoys & fins provided by the Y. All used equipment must be placed in a designated “to clean” area to be cleaned and disinfected before the next user. 


GYMS/RACQUETBALL COURTS

Yes, our gyms will be open for limited activities. Shooting baskets allowed individually with your own ball. No contact games including volleyball, badminton and pickleball allowed. Pick up games, one-on-one still restricted. 

Sorry, not at this time.

The racquetball/handball courts are currently closed.


CAPACITY CONSIDERATIONS

Access may be restricted at peak times, if necessary. Although we are happy you are here, we are fully committed to complying with our state’s capacity restrictions and that includes limiting our capacity. We may at times need to limit the number of people inside the facility in certain areas. We apologize in advance for any inconvenience this many cause and appreciate your patience and understanding as we follow the state guidelines. You are welcome to wait until we can welcome you in, or we can supply you with a few alternative workouts to complete outside or at home.


SOCIAL DISTANCING

We are working in partnership with the Kent County Health Department and we are committed to preventing the spread of COVID-19 while also encouraging people to participate in a healthy lifestyle. Maintaining the physical distance of 6 feet in the facility and 12 feet in our fitness areas is just one small way we can ensure we all do our part. We need your cooperation to make this as safe as possible for everyone.

We are asking all our members to help us maintain safety during your visit to the Y. Please respect all signage regarding social distancing and stay at least 6 feet away from others whenever possible. We want to keep our doors open for as many members as possible. Doing so means taking safety seriously. Please note that any member who fails to comply with social distancing requirements may be asked to leave the facility.


CLEANING PROTOCOLS

Stringent sanitation protocols for proper disinfection, operation, and maintenance continue to be followed as well as additional procedures to achieve a new level of cleanliness. We have implemented the following safety protocols in an effort to reduce the health and safety risks for members, staff, and others in our facilities.

  • A single entry/exit point at all Y locations will be maintained, if possible.
  • Both staff and members will receive temperature checks before being allowed to start their work shift or to check in.
  • All staff will be required to wear masks and other personal protective equipment, as necessary for their role.
  • Members will be asked to scan their membership card for entry to allow for a limited contact entry.
  • All open areas inside the Y have been evaluated and redesigned where necessary to help ensure social distancing between members. Signage will be placed throughout the facility to drive awareness of this requirement.
  • Easy, readily available equipment disinfectant spray is available for use.
  • We will be cleaning our equipment and our facilities with greater frequency throughout the day and disinfecting every thirty minutes will occur of all high-touch surface areas.
  • A third-party cleaning service will fog each of our facilities several times a week.
  • Hand-sanitizing stations for you to use are conveniently located throughout the facilities.

MEMBERSHIP QUESTIONS

Unfortunately, we are currently not providing physical tours though our facility. We would encourage you to check out our website, where we have created virtual tours that will show you photos of each facility and the amenities they offer. Visit the branch location of your choice to view photos. We would love for you to join on our Y family and can do this online as well.

To reactivate your account, please fill out the Release From Hold Form. You will be charged a pro-rate from the date you sign this form up until your draft date. After that, the draft will continue as normal. Please contact the Business Service Center with any questions at memhelp@grymca.org or call us at 616.855.9622.

Financial assistance and flexible pricing is available to help cover the cost of membership. For more information visit the membership section of our website.

We are aware that not all members will be comfortable with returning to the Y right away. We will continue offering online resources through Keeping Healthy at Home.

Thank you so much for your commitment to the Y! Unfortunately, in accordance with the Kent County Health Department we are currently discouraging cash payments as much as possible. You are welcome to login to your account online here or give us a call at 616.855.9622.

First, thank you so much for staying with us through the COVID-19 closure—members like you are why the Y is such a special place. You have been an integral part of supporting the Y, and we appreciate you, so there are three great options for your credits:

  1. I'd like to pay it forward!
    If you wish to donate your system credits to support the Y and the services that we are providing in the community, we thank you!  You can donate a portion, or the full amount, of your system credits to help support our community efforts from providing childcare, meals, education, or a pathway to wellbeing. To make your donation, fill out giving back your credits herecall the Business Service Center at 616.855.9622, or email the Information Help Desk at memhelp@grymca.org. This gift is tax-deductible and is a great way to help your community.   
  2. I'd like to apply the credits toward my membership payments!
    If you wish to use your system credits towards membership dues, you have a couple of options: call the Business Service Center at 616.855.9622, or email the Information Help Desk at memhelp@grymca.org, or you can login to your account on our website here and fill out the form to let us know which months to apply the credits towards. 
  3. I'd like to apply the credits to a program in 2020!
    If you wish to use your system credits towards programs, you may go online to register for your program, and upon payment choose the option to apply system credit towards that amount due.

Currently Y members permitted only. We look forward to welcoming guests into our Y again soon, but currently we are committed to limiting our capacity to meet the Governor’s Stay Safe guidelines. To help us do this and ensure as many members as possible have access to our amenities, we are not allowing guests.


OTHER

As with many organizations over the past few months a great deal has changed. Since we are reopening in a phased approach, we hope to welcome back additional staff as we more programs and services become available. We hope many of these staff will choose to return to the Y when the time is right.

CDC guidelines for handling exposure and mitigating risk if exposure occurs in a YMCA facility will be strictly followed. We will work in partnership with our local Health Department's to handle all positive diagnosed COVID-19 cases. If a staff or member who has been in the YMCA reports they are a COVID 19 carrier, the Y will:

  • Maintain the confidentiality of the individual while coordinating with proper health authorities.
  • Notify members and staff of the individual’s branch or specific location.
  • Deep clean the branch per CDC guidelines.
  • Quarantine all employees who came in close and unmasked contact with the individual for 48 hours as recommended by the CDC.

If staff have been in contact with someone that has been diagnosed, they will notify their supervisor and follow CDC recommended precautions.