REOPENING FREQUENTLY ASKED QUESTIONS:
FACILITY GUIDELINES & PROCEDURES
Before you first visit to the Y, there are some important things you need to know that are meant to ensure safety and the best possible environment under these conditions:
New Membership Waiver
A completed NEW membership liability waiver will need to be on file prior to re-entry to the YMCA.
New Facility Hours
David D. Hunting YMCA M-Thurs: 5:00 am - 10:00 pm Fri: 5:00 am - 9:00 pm Sat: 7:00 am – 2:00 pm Sun: 12:00 pm - 4:00 pm
Business and Program Transactions
All membership and program business transactions should be conducted online or by phone.
Expect to arrive 10 minutes for Health Screen and Check in
Members will need to scan their own membership card in for a no contact entry. Download the Mobile app for added convenience. • Health screening will be required for all people entering facility. Those entering must pass screening and consent to abide by physical distancing protocols. Screening protocols to include the following questions: - Have you been notified that you have had close contact with a person that has been diagnosed with COVID-19 through a positive test in the last 14 days? - Do you have any of the following symptoms? Dry cough, difficulty breathing or shortness of breath, or diarrhea, chills, or sore throat? - If you have a temperature above 100.4 degrees, you will not be permitted entry to the building until you are symptom free.
Please bring a mask, workout towel, water bottle and yoga mat, if needed.
Temperature checks are just one way we can help ensure the safety of both staff and members. Anyone who tests above 100.4 will not be allowed entry and is asked not return until they are symptom free. Part of our commitment to the health department and to our community is complete these screenings to ensure everyone’s safety.
We are happy to know you feel fine, but if your temperature exceeds the limit of our new policy or if you have any of the symptoms related to the COVID-19 health screen you will not be able to enter our facility until you are symptom free. This policy was enacted to ensure the safety of our staff, members, and community.
Masks are highly encouraged for our members in the lobby and all common areas of the facility, except while working out and/or during strenuous exercise. We understand that when members are exercising, anything that may limit their breathing is also a risk. As staff, you will see us consistently wearing masks and gloves as appropriate for the role in which the staff member is in. According to the CDC, masks are a primary tool in helping prevent the spread of COVID-19.
We are in a unique space because we do in fact encourage members to wear a mask, but we are not requiring it while working out as it may be unsafe to do so during that time. We understand that when members are exercising, anything that may limit their breathing is also a risk. For this reason, we have asked members to wear a mask at all other times.
The Y does not provide masks for members.
BRANCH FACILITIES & OPERATIONS
We are excited to serve our community once more, but we are committed to opening safely for both our staff and members. To do this best, we have decided to open the branches in a phased approach. After first opening the David D. Hunting YMCA location, we will reopen our additional branch facilities the following Monday, July 6. We choose to open the David D. Hunting YMCA location first because of its central location, capacity size, and so that we could easily implement and test safety protocols. As always, members may utilize their Y membership at any location, so please visit our David D. Hunting YMCA branch until your branch location reopens.
We are still open to children, as we continue to serve families and children in our child care centers, school-age care locations and summer day camps, but as we continue to focus on the safety of our community, we will be limiting our first phase of branch offerings to individual activities only. We are working hard to play our part in limiting group size and encouraging social distancing.
We will do our very best to get you checking in as quickly as possible. However, in order to comply with state guided capacity restrictions, we have implemented designated entry and exit doors to help manage capacity. Additionally, because of the physicality of working out, we have added the additional element of health checks to ensure members that do enter our facility are not showing any signs or symptoms, so that we can help to keep everyone safe and healthy. We may at times need to limit the number of people inside the facility in certain areas. We apologize in advance for any inconvenience this may cause and appreciate your patience and understanding.
AMENITIES & PROGRAMS
- Fitness/Wellness Floors
- Free Weight Area
- Indoor Track
- Gymnasium but limited to individual activities. No basketball, volleyball, or other sports
- Outdoor field space
- Healthy Outside Group Fitness Classes
- Virtual Fitness Classes – Available online with new limited live online classes coming soon
- Personal Training, by appointment
- Family Locker Rooms are open with limited access but no showers
- Indoor Group Exercise & Cycling Studios
- Pools, Steam Room/Sauna, Hot Tub
- Men's & Women's Locker Rooms & All Showers
- Racquetball/Squash Courts
- Outdoor Playgrounds
- Coffee & Towel Service
- Water Fountains: bottle fill only
- Teen Center
The amenities that are temporarily closed were determined with a great deal of consideration. Safety, social distancing expectations, and shared resources such as basketballs or shower stalls, were all items we considered when we determined what to open first. You will notice we are planning a phased approach to our reopening of amenities and hope it is only a matter of time before your favorite spaces and amenities are available again.
We miss your kids, but for now, as a safety precaution, we are keeping the KidZone temporarily closed. We determined program availability based on our ability to manage group size, maintain social distance, and limit shared equipment. As such, KidZone remains closed due to the nature of kids at play. Social distancing is difficult with children and keeping toys and the abundance of touch points and surfaces in those small enclosed areas clean is challenging even without these heightened concerns. We will resume offerings as soon as appropriate.
Our childcare centers, school-age care and day camps are open because we have been working closely with state licensing to ensure that we are following all health and safety protocols to care for these children in settings which allow for increased social distancing, larger spaces and smaller group sizes. We hope to be able to follow these same guidelines when we open our KidZone in the coming phases of reopening. We appreciate your patience and are looking forward to welcoming them back soon.
Thank you for being a committed member, who loves our group exercise classes. While our indoor group exercise studios are temporarily closed due to limited space which makes social distancing very difficult, we are offering outdoor fitness classes through our Healthy Outside program. Please check our Y mobile app for a current list of available classes or check out the outdoor class schedules here. In the future, we also hope to offer some of your favorite classes in the gymnasiums as well, so please stay tuned. And remember, we are continuing to offer virtual classes on our Keeping Healthy at Home section of the website.
We are excited to begin sports and games when the time is right. Although the Governor may have permitted select sports, we are fully committed to the safety of our community and our families, and we believe the best way to accomplish this is through a phased approach. We will share with our program participants our plans for reengaging in sports and other program activities as soon as we are able to do so.
We have committed to doing our part to help prevent the spread of COVID-19 and protect our staff and members. Through deep consideration, we determined that towels, mats, and community fountains had the potential to increase the risk of spreading the disease. While we understand this may be an inconvenience, we hope you will notice that we have increased our commitment to cleaning and sanitizing our space, so that we can best ensure your safety.
Our family locker rooms will be open, but with limited access, but no showers will be available. Our men’s & women’s locker rooms and all showers are temporarily closed. Our express lockers, however, will be open and available for use. Please be sure you are keeping 6 feet of distance when you are accessing these lockers. Restrooms will be open for use.
While we understand that connecting with others is an integral part of the Y experience, we must also balance that with the need to be safe. We have removed most of the community seating areas and are asking our members to limit their workout time to allow other members to access the facility. This supports our efforts to adhere to the limited capacity requirements and to serve as many members as possible. Members are more than welcome to continue visiting outside of the Y at a safe distance.
Youth 11 years of age and older are free to access our fitness centers and outdoor group exercise classes. Programs such as swim lessons, youth sports, youth enrichment/development, birthday parties, Date Nights, and Parent Mornings Out are temporarily unavailable at this time.These programs will be added back consistent with governmental orders and guidelines.
Summer Child Care, School-age Care and Summer Day Camps are open! Please see our website for the most up-to-date information on these programs.
Our outdoor playgrounds are temporarily closed at this time.
As part of our plan to reopen our Ys safely and carefully, the pools will not be available for use in the first phase. Hot tubs, saunas and steam rooms are also temporarily closed. We are carefully following CDC and state guidelines and hope to be able to offer these amenities to you just as soon as we can.
Once we open our pools, the Y will take the following precautions:
- Consistent cleaning of high-touch points – railings, ladders, door handles, and seating areas will happen
- Pool seating will be spaced out 6 feet apart
Yes, our gyms will be open but only for individual activities. No sports, including basketball, volleyball, or pickleball will be allowed at this time. Please note that portions of our gyms may be closed for open gym activities at times so that they can be used to host group exercise classes.
Sorry, not at this time.
Yes, but the courts will only be available for use by one individual at a time. Traditional doubles games will not be permitted. You may use this area for soft fitness activities as well.
Access may be restricted at peak times, if necessary. Although we are happy you are here, we are fully committed to complying with our state’s capacity restrictions and that includes limiting our capacity. We may at times need to limit the number of people inside the facility in certain areas. We apologize in advance for any inconvenience this many cause and appreciate your patience and understanding as we follow the state guidelines. You are welcome to wait until we can welcome you in, or we can supply you with a few alternative workouts to complete outside or at home.
We are working in partnership with the Kent County Health Department and we are committed to preventing the spread of COVID-19 while also encouraging people to participate in a healthy lifestyle. Maintaining the physical distance of 6 feet is just one small way we can ensure we all do our part. We need your cooperation to make this as safe as possible for everyone.
We are asking all our members to help us maintain safety during your visit to the Y. Please respect all signage regarding social distancing and stay at least 6 feet away from others whenever possible. We want to keep our doors open for as many members as possible. Doing so means taking safety seriously. Please note that any member who fails to comply with social distancing requirements may be asked to leave the facility.
Stringent sanitation protocols for proper disinfection, operation, and maintenance continue to be followed as well as additional procedures to achieve a new level of cleanliness. We have implemented the following safety protocols in an effort to reduce the health and safety risks for members, staff, and others in our facilities.
- A single entry/exit point at all Y locations will be maintained, if possible.
- Both staff and members will receive temperature checks before being allowed to start their work shift or to check in.
- All staff will be required to wear masks and other personal protective equipment, as necessary for their role.
- Members will be asked to scan their membership card for entry to allow for a limited contact entry.
- All open areas inside the Y have been evaluated and redesigned where necessary to help ensure social distancing between members. Signage will be placed throughout the facility to drive awareness of this requirement.
- Easy, readily available equipment disinfectant spray is available for use.
- We will be cleaning our equipment and our facilities with greater frequency throughout the day and disinfecting every thirty minutes will occur of all high-touch surface areas.
- A third-party cleaning service will fog each of our facilities several times a week.
- Hand-sanitizing stations for you to use are conveniently located throughout the facilities.
Unfortunately, we are currently not providing physical tours though our facility. We would encourage you to check out our website, where we have created virtual tours that will show you photos of each facility and the amenities they offer. Visit the branch location of your choice to view photos. We would love for you to join on our Y family and can do this online as well.
Please contact the Business Service Center at firstname.lastname@example.org to reactivate your membership or call us at 616.855.9622.
Financial assistance and flexible pricing is available to help cover the cost of membership. For more information visit the membership section of our website.
We are aware that not all members will be comfortable with returning to the Y right away. We will continue offering online resources through Keeping Healthy at Home.
Thank you so much for your commitment to the Y! Unfortunately, in accordance with the Kent County Health Department we are currently discouraging cash payments as much as possible. You are welcome to login to your account online here or give us a call at 616.855.9622.
First, thank you so much for staying with us through the COVID-19 closure—members like you are why the Y is such a special place. You have been an integral part of supporting the Y, and we appreciate you, so there are three great options for your credits:
- I'd like to pay it forward!
If you wish to donate your system credits to support the Y and the services that we are providing in the community, we thank you! You can donate a portion, or the full amount, of your system credits to help support our community efforts from providing childcare, meals, education, or a pathway to wellbeing. You can do so by calling the Business Service Center at 616.855.9622, or email the Information Help Desk at email@example.com, or you can login to your account on our website here to fill out the form to make your donation. This gift is tax-deductible and is a great way to help your community.
- I'd like to apply the credits toward my membership payments!
If you wish to use your system credits towards membership dues, you have a couple of options: call the Business Service Center at 616.855.9622, or email the Information Help Desk at firstname.lastname@example.org, or you can login to your account on our website here and fill out the form to let us know which months to apply the credits towards. These credits must be used by 12/31/20.
- I'd like to apply the credits to a program in 2020!
If you wish to use your system credits towards programs, you may go online to register for your program, and upon payment choose the option to apply system credit towards that amount due. These credits must be used by 12/31/20.
Currently Y members permitted only. We look forward to welcoming guests into our Y again soon, but currently we are committed to limiting our capacity to meet the Governor’s Stay Safe guidelines. To help us do this and ensure as many members as possible have access to our amenities, we are not allowing guests.
As with many organizations over the past few months a great deal has changed. Since we are reopening in a phased approach, we hope to welcome back additional staff as we more programs and services become available. We hope many of these staff will choose to return to the Y when the time is right.
CDC guidelines for handling exposure and mitigating risk if exposure occurs in a YMCA facility will be strictly followed. We will work in partnership with our local Health Department's to handle all positive diagnosed COVID-19 cases.
If a staff or member who has been in the YMCA reports they are a COVID 19 carrier, the Y will:
- Maintain the confidentiality of the individual while coordinating with proper health authorities.
- Notify members and staff of the individual’s branch or specific location.
- Deep clean the branch per CDC guidelines.
- Quarantine all employees who came in close and unmasked contact with the individual for 48 hours as recommended by the CDC.
If staff have been in contact with someone that has been diagnosed, they will notify their supervisor and follow CFC recommended precautions.