Y WELLNESS 24/7

Can’t make it to the YMCA? Sign on to our virtual wellness platform, available ANYTIME from ANYWHERE!

Exciting news for our members!

Beginning May 3, 2021, the YMCA of Greater Grand Rapids will offer Y Wellness 24/7, an online platform providing over 150 live classes per week and 100s of classes on-demand as an added benefit of your membership. The platform is through a special collaboration with dozens of YMCA associations from across Connecticut, Massachusetts, Michigan, New York and Pennsylvania!

Led by over 120 nurturing and motivating YMCA instructors, the live and on-demand classes include choices such as Cycling, Total Body Strength, Cardio Dance, Pilates, Yoga Tai Chi, Dance Jam, Bootcamp, and licensed classes such as RUMBLE, PIYO and TURBO KICK. Plus, senior classes such as Fitness for Life, ZUMBA GOLD, Better Balance, Senior Circuit, and more! Additionally, you can access 1000s of classes on the nationwide BurnAlong platform including training, mindfulness, nutrition, and stress management for all ages.

 

The easiest way to get healthy and stay connected!

As a Y member, you can access YMCA classes whenever you want whether in the office, at home or on the road. Workouts range from 3 to 60 minutes.

We are so excited to be a part of this partnership that will provide you with all of these great virtual options as part of your membership. Y Wellness 24/7 is now your virtual wellness platform, available to you anytime from anywhere.

 

First

New to Y Wellness 24/7? Create Your Login.

First time user? Create your own platform login below. You will only need to do this once. (This link is for members of the YMCA; those creating an account without membership will be removed on a monthly basis.) 

Register Here

*keycode in form not needed.

Returning

Already registered? Access Your Account.

If you've already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes.

Revisit Here

HOW IT WORKS?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers from ALL over the YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide!

We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate.

HAVE QUESTIONS?

We cannot wait for you to engage with our expanded YMCA instructor family through over 150 live classes per week and 100s of classes in the on-demand library. As always, we remain here for you.

If you have questions regarding Y Wellness 24/7 please email Trish at tharrison@grymca.org.

 

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I'm asked for payment.

Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.

 

My screen is not clear? Connection seems fuzzy?

The virtual wellness platform has a new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at agrezlak@ymcabucks.org to report this issue.

 

I cannot hear audio for my class using my phone.
Click the new burnalong screen shot audioRESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ashlea Grezlak at agrezlak@ymcabucks.org to report.

 

I'm using my phone and my screen in blank?

This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

 

I had a login to the virtual wellness platform before and now it's not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

 

Why can't I see myself when I click the 'camera'?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

 

Why can't I invite friends?

UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class. Find out how on <HERE>.

 

Is there an app?

Yes, you can now download our app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view YMCA of Greater Grand Rapids classes.

 

There are a lot of new classes; how do I find my favorite instructors? 

With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the 'follow" feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on "instructor" and then click "FOLLOW"

How much does Y Wellness 24/7 cost? 

Y Wellness 24/7 is INCLUDED with YMCA of Greater Grand Rapids adult and family membership categories. To create your account, please click above, complete the information, and a Y staff member will email you.

 

I am having trouble navigating the platform, help!

Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Ashlea Grezlak, our virtual platform staff ambassador with questions.

 

I do not see my favorite instructor on the virtual platform, how come?

We welcomed all group exercise instructors to audition for the virtual platform. Some instructors, for personal reasons, selected to not audition and/or participate in this new virtual journey. All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, please contact Trish at tharrison@grymca.organd she will be more than happy to recommend instructors to fit your needs. 

 

Can I see the virtual platform on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

     Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.

     Android app versions higher than 4.3.6 are able to cast to the following devices:

  • Roku
  • Fire TV Stick
  • Chromecast

Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

 

What if my teen with a teen membership wants to participate in the new virtual platform?  

Youth and teens can have access to our virtual platform through a family membership. Please contact your branch if you wish to upgrade your membership!

Check out our friends at the Bucks County YMCA’s website for all the info you’ll ever need!

CLICK HERE

 

We look forward to seeing you on the Y Wellness 24/7 platform!